![]() Please let us know if you have any further questions. Here is an article on contacting Zoom support. If you are still having issues it may be time to open a Zoom support ticket, either directly or via your IT team. Īgain, if you do not have admin control for your laptop it may be best to engage your IT for help with these steps. Lenovo has this support page for that laptop and camera for driver download. ![]() You may want to ensure your Win OS is up to date, and maybe most of all, validate that the camera driver settings are on latest version as well. (If you have an IT administrator that controls the software you may want to open a ticket with your internal IT team to do this, as well as the following steps below.) ![]() You can update your Zoom Client from the home page: Select your Avatar button (Top Right on the Zoom app home page) and scroll down to "Check for updates", or go to /download.įor a clean install you might want to remove Zoom (Add/remove programs in Windows) and then re-download it from our /download site. My first thought would be making sure the Zoom Client, laptop OS and drivers are up to date. Our apologies for the late reply to your thread.
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